Customer Service

Customer Service & Technical Team

We’R Fitness has the leading service and support program in the industry. Our customer service success comes from the quality and reliability of our equipment, as well as our dedicated response mentality.


  • Our dedicated Consultant will be in regular contact to track the progress of your site and equipment delivery.
  •  For safety and equipment damage reasons, it is essential that all building works have been completed and the equipment delivery and install is the last thing to occur before you open.
  • Please note that delivery date can only be booked once Purchase Order is in place.

  • Parts and Repairs: As your business partner, we understand the need to provide the best to the gym users and to keep the equipment running with minimum down time. 
  • As such, we are backing ourselves up with US$200,000 worth of spare parts to keep it handy for replacement should it comes in need.
  • The high performance gym equipment in your facility are just like vehicle, it needs to be maintained over time to keep it optimized. 
  • Our Preventive Maintenance programs alert you before parts worn out, prevent unsafe working condition and help you prolong your equipment’s’ life.

Our Customer Service is available to answer your calls from 9.00am to 5.45pm, Monday to Friday.

Service Contact : (+603) – 6141 4828

Whatsapp : (+6012) – 588 5569

Email :

 Service technician will response to you within 24 to 48 working hours, provided with accurate contact information & site address.